Last updated: July 30, 2026

Thank you for purchasing our educational resources. Because our worksheets, games, and activities are delivered instantly via digital download, we maintain specific policies depending on where you completed your purchase.

1. Purchases Made on Our WooCommerce Website

All resources purchased directly through our website are non-tangible, irrevocable digital goods.

All Sales Are Final

  • We do not offer refunds, returns, or exchanges once a purchase is completed and download access is granted.
  • Please review all preview images, resource descriptions, and recommended grade levels carefully before checking out.

Strict Website Exceptions

We will honor refund or replacement requests on our website under these conditions:

  • Duplicate Purchases: If you accidentally buy the exact same resource twice within 48 hours, contact us with your order numbers for a full refund on the duplicate.
  • Corrupted Files: If a PDF or ZIP file is corrupted or unreadable, notify us within 14 days. We will email you a working replacement.
  • Mismatched Description: If the downloaded file significantly differs from what was advertised in the product listing, we will provide a corrected file or a store credit.

2. Purchases Made on Teachers Pay Teachers (TpT)

All purchases made through our TpT store are subject to the official Teachers Pay Teachers Refund Policy.

How to Request a TpT Refund

Per TpT platform rules, we cannot issue direct refunds for TpT orders. You must submit your request directly through the platform.

TpT generally approves refund requests within 14 days of purchase for the following reasons:

  • Duplicate Purchase: You bought the same resource twice from our store.
  • Upgraded Purchase: You bought a single resource and now want to purchase the comprehensive bundle that includes that resource.
  • File Technical Issues: The file is broken, missing content, or unplayable, and we have not resolved the technical issue after being contacted.
  • Misrepresentation: The listing title or description misrepresents what is actually included in the download. [1]

To request a refund on TpT, visit the TpT Refund Request Page or contact their customer support team.

Technical Support & Contact

Whether you bought from WooCommerce or TpT, we want your lessons to run smoothly.

Unzipping & Printing Help

  • Many of our game packages and activity kits arrive as compressed ZIP files. Please ensure you extract/unzip the files on a computer before attempting to open or print them.
  • If text boxes print with black blocks or formatting errors, ensure you are opening the file in a dedicated PDF reader (like Adobe Acrobat) rather than your internet browser.

Get in Touch

  • Email: info@learning-frameworks.com